Our Promise
— PRIVACY POLICY —
(Full Content)
1. Introduction
Shri Sampada Telecom respects your privacy and is committed to protecting personal and business data in compliance with:
- Information Technology Act, 2000
- IT (Reasonable Security Practices) Rules
- Digital Personal Data Protection Act, 2023
This Privacy Policy explains how we collect, use, store, and protect data.
2. Information We Collect
A. User Information
- Name
- Company details
- Email address
- Phone number
- Billing information
- Business verification documents
B. Device & Technical Information
- IP address
- Browser type
- Device type
- Log files
- Usage analytics
C. Message Data
- Message templates
- Delivery reports
- Metadata (timestamps, status)
We do not store personal WhatsApp conversation content beyond operational requirements unless required for compliance.
D. Cookies
We use cookies to enhance user experience and analytics tracking.
3. Purpose of Data Collection
We collect data to:
- Provide WhatsApp and RCS services
- Process payments
- Maintain compliance records
- Improve system performance
- Provide customer support
- Meet legal and regulatory requirements
4. Consent for WhatsApp & RCS Data Processing
Clients must obtain explicit opt-in consent from end users before messaging.
By using our services, you confirm:
- You have lawful consent.
- You will provide opt-out mechanisms.
- You comply with Meta and RCS messaging rules.
5. Legal Basis for Processing
We process data based on:
- Contractual necessity
- Legal compliance obligations
- Legitimate business interests
- User consent
6. How We Use Collected Data
Data is used for:
- Account management
- Service provisioning
- Billing and invoicing
- Analytics and reporting
- Fraud prevention
- Regulatory compliance
7. Data Retention & Deletion
We retain data:
- As long as services remain active
- As required under Indian regulatory laws
- For dispute resolution
Users may request deletion subject to legal retention obligations.
8. Data Sharing with Third Parties
We may share data with:
- Meta Platforms (WhatsApp)
- Google (RCS infrastructure)
- Telecom operators
- Payment gateways
- Government authorities (if legally required)
We do not sell personal data.
9. Security Measures & Encryption
Shri Sampada Telecom implements:
- Secure servers
- Access controls
- Data encryption
- Firewall protection
- Regular monitoring
However, no system is 100% secure.
10. Cookies & Tracking Technologies
We use cookies for:
- Login authentication
- Performance analytics
- Website optimization
Users may disable cookies via browser settings.
11. Data Transfer & Storage (India-Based)
Data is primarily stored in India.
However, certain messaging data may be processed on servers operated by Meta or Google outside India in accordance with their policies.
12. User Rights
Users have the right to:
- Access their data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Raise complaints
Requests can be made via email.
13. Policy for Children
Our services are not intended for individuals under 18 years.
We do not knowingly collect data from minors.
14. Updates to Privacy Policy
We may update this policy periodically.
Changes will be posted on our website.
15. Governing Law (India)
This Privacy Policy is governed by the laws of India.
Disputes shall fall under the jurisdiction of Pune courts.
16. Contact Information
Shri Sampada Telecom
S-No 1 SN04 0808/01, Muttha Market,
Narayagaon, Junnar, Pune, Maharashtra – 410504
Phone: +91 8668600327
Email: contact@shrisampadatelecom.in
